Are you competing with our clinical team or our occupational health provider?
No — structurally, we can't. Lumeval's scope is deliberately limited: opinions inform decisions, they never make them. All return-to-work, duty, and claim decisions remain with your clinicians and decision-makers. We are the sub-specialty layer no case-management firm can staff — a fellowship-trained MSK radiologist, fractional and on demand — and the goal is to make your existing team faster, not to replace any part of it.
What exactly does a verdict say — and not say?
A verdict answers one operational question in plain language: does the imaging finding explain the current restrictions — yes or no — and what is the recommended next clinical or process step. It does not address causation, compensability, entitlement, disability, impairment, or fitness for duty, and every verdict carries that standing limitation in writing.
A worker on one of our stuck files has a lawyer. Can you review it?
No. Represented or litigated files are excluded from review. In backlog engagements they appear in executive reporting only as aggregate exposure visibility. This protects the worker, your legal position, and the integrity of the work.
What will our union think of this?
The model is built to be worker-positive: no claims adjudication, no IMEs, no fitness-for-duty assessments, no credibility or fraud scoring, no individual worker dashboards, and no employer access to individual worker medical information. The purpose is that no worker is left in limbo because the next step is unclear. We encourage clients to brief worker representatives before an engagement starts and can support that conversation.
How is worker privacy protected?
Intake starts de-identified — no names, birthdates, addresses, SINs, or health card numbers. Documents are requested only for files under review and transferred through a secure workflow arranged directly with your team, never by email. Employer-facing outputs are aggregate and de-identified with small-cell suppression. Full details are in our Security & Data Handling overview.
How is AI used?
AI assists with timeline extraction, classification, and drafting. A physician reviews and signs every verdict and accountability map. AI makes no autonomous claim, entitlement, fitness-for-duty, or medical-legal decisions.
Do you work with Indigenous-owned operations?
Yes. Lumeval is built for heavy industry including Indigenous-owned and co-managed operations, and respects Indigenous data-governance pathways (including OCAP-aligned approaches) wherever they apply. Engagement structures are shaped with the community's governance, not around it.
What does an engagement require from our team?
For verdicts: the file, a named contact, and the question. For backlog reviews: one named internal sponsor empowered to assign owners, a de-identified case export within two weeks of signing, and attendance at the day-14 and day-30 follow-up reviews.